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Refund Policy

G-1 Communications · AEO Professional Certification Exam · Last updated: September 9, 2026

The registration fee for the AEO Professional Certification Exam is ₹900 (India) or $28 (International), paid via Razorpay or PayPal. This fee includes access to all three mock test levels and one official certification exam attempt.

1. Refund Window

You may request a full refund within 7 days of your payment date, provided you have not started the official exam and have not accessed any of the mock test levels. Once either of those actions has occurred, the fee becomes non-refundable, because you have already received the paid content and access.

2. No Refunds After Exam or Mock Test Access

Because the mock tests and exam are digital content delivered immediately upon access, once you begin the official exam attempt or open any mock test level, the registration fee is non-refundable — regardless of your result, and regardless of how much time remains in the 7-day window.

3. How to Request a Refund

Email contact@g1coms.com from the same email address used to register, with your payment reference (Razorpay or PayPal transaction ID) and the date of payment. We will confirm your eligibility based on the criteria above.

4. Refund Processing

Approved refunds are issued to the original payment method used (Razorpay for India, PayPal for international payments) and typically take 7–10 business days to reflect, depending on your bank or PayPal processing times.

5. Failed or Duplicate Payments

If you were charged more than once for the same registration, or a payment failed but funds were deducted, contact us immediately with your transaction details and we will investigate and correct this promptly, outside of the standard refund window above.

6. Retake Attempts

If you do not pass the official exam, this refund policy does not apply to any additional attempt fee, as a fresh attempt is a separate paid registration.

7. Lost or Forgotten Login Credentials

Your User ID and PIN are shown once, immediately after successful payment, for security reasons — they cannot be displayed again afterward, even by our support team. If you lose or forget them, contact contact@g1coms.com with the email address and payment reference used to register, and we will manually verify your payment and help restore your access. This is not a refund scenario — your registration and access remain valid, we simply need to re-issue your login details.